Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and juan635 ("juan635," "we," "us," or "our") governing your access to and use of the juan635 online casino platform, including all games, features, promotions, and services available at https://juan635.net (the "Platform").

By accessing the Platform, creating an account, making a deposit, or participating in any game or promotion offered by juan635, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

To register and use the juan635 Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is a mandatory legal requirement under Philippine law governing casino-style gambling. Persons under 21 are strictly prohibited from registering or using the Platform.
• You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
• You must be physically located in a jurisdiction where online gambling is lawful at the time of play.
• You must not be a current employee, contractor, director, officer, or agent of juan635, nor an immediate family member of any such person.
• You must not have been previously excluded or banned from the Platform or any other PAGCOR-regulated gaming platform.
• You must have full legal capacity to enter into a binding contract under Philippine law.

By registering on juan635, you represent and warrant that you meet all eligibility requirements listed above. Providing false information to circumvent eligibility requirements is a serious breach of these Terms and may result in permanent account termination and forfeiture of all balances.

To access the full range of games and services on juan635, you must create a registered account. The following rules apply to all accounts on the Platform:

• One Account Per Person: Each individual may hold only one active account on juan635. The creation of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited.
• Accurate Information: You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address, and valid contact details. You are responsible for keeping this information up to date.
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. juan635 will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.
• Account Ownership: Your account is personal to you and may not be transferred, sold, or assigned to any other person. Playing on behalf of another person or allowing another person to play using your account is prohibited.
• KYC Compliance: juan635 is required to conduct Know Your Customer (KYC) verification in accordance with Philippine anti-money laundering regulations. You agree to provide any documentation requested for KYC purposes, including but not limited to a government-issued photo ID, proof of address, and proof of payment method ownership.

All financial transactions on juan635 are conducted in Philippine Peso (PHP). The following terms apply to all deposits and withdrawals:

• Accepted Payment Methods: juan635 accepts deposits and processes withdrawals via GCash, PayMaya (Maya), and bank transfers through major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to Philippine bank accounts are also accepted.
• Prohibited Funding Sources: Deposits via credit cards are not accepted for gambling transactions in compliance with Philippine regulations. Cryptocurrency of any kind is not accepted as a deposit or withdrawal method.
• Minimum Transactions: Minimum deposit and withdrawal amounts are specified on the Platform's cashier page and may be updated from time to time. Players will be notified of any changes.
• Withdrawal Processing: Withdrawal requests are processed within the timeframes stated on the Platform. Processing times may vary depending on the payment method selected and the completion of any applicable KYC verification.
• Source of Funds: You warrant that all funds deposited into your juan635 account are from legitimate sources and are not proceeds of any criminal activity. juan635 reserves the right to request evidence of the source of funds at any time.
• Withdrawal to Original Method: Withdrawals will generally be processed back to the same payment method used for the original deposit, subject to the limits and availability of that method.

juan635 offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, in addition to any specific terms stated in the individual promotion:

• Wagering Requirements: Bonus funds and free spins winnings are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier will be clearly stated in each promotion's specific terms.
• Eligibility: Bonuses are available to eligible registered players only. juan635 reserves the right to determine eligibility at its sole discretion and to exclude any player from any promotion.
• One Bonus at a Time: Unless otherwise stated, only one bonus may be active in your account at any given time. Claiming a new bonus while another is active may result in forfeiture of the existing bonus.
• Bonus Abuse: Any attempt to abuse, exploit, or manipulate bonus offers — including but not limited to the use of multiple accounts, coordinated play, or systematic low-risk wagering strategies designed to clear wagering requirements without genuine gameplay risk — constitutes bonus abuse. juan635 reserves the right to void bonuses and winnings derived from bonus abuse and to suspend or terminate accounts involved.
• Expiry: Bonuses and promotional credits expire within the timeframe stated in the relevant promotion. Expired bonuses will be automatically removed from your account.
• Promotional Changes: juan635 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, subject to any obligations already incurred by players in good faith.

All games available on the juan635 Platform are governed by the following rules:

• Random Number Generation: All game outcomes on juan635 are determined by certified Random Number Generator (RNG) systems. These systems are regularly audited to ensure fairness and compliance with applicable standards.
• Game Rules: Each game on the Platform has its own specific rules, which are accessible within the game interface. Players are responsible for familiarizing themselves with the rules of any game before placing wagers.
• Technical Malfunctions: In the event of a technical malfunction or system error that affects the outcome of a game, juan635 reserves the right to void the affected round and return any wagers placed. juan635 is not liable for losses arising from technical malfunctions beyond its reasonable control.
• Disconnection Policy: If your internet connection is interrupted during a game, the game will continue according to its programmed rules. juan635 is not responsible for losses resulting from disconnection on the player's side.
• Bet Limits: Minimum and maximum bet limits apply to all games and are displayed within each game interface. These limits may vary by game type and player account status.

The following conduct is strictly prohibited on the juan635 Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent termination, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities:

• Registering or attempting to register more than one account on the Platform.
• Providing false, misleading, or fraudulent information during registration or at any other time.
• Using the Platform if you are under 21 years of age or are otherwise ineligible under these Terms.
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform or its games.
• Engaging in any form of collusion, cheating, or fraudulent activity in connection with any game.
• Attempting to exploit software bugs, glitches, or vulnerabilities in the Platform.
• Using the Platform for any money laundering, terrorist financing, or other illegal financial activity.
• Harassing, threatening, or abusing other players or juan635 staff members.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software or systems.
• Accessing the Platform from a jurisdiction where online gambling is prohibited by law.

juan635 is committed to promoting responsible gaming and takes its obligations to player welfare seriously. We provide the following tools and resources to help players maintain control over their gaming activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Once set, limits take effect immediately and can only be increased after a mandatory cooling-off period.
• Session Time Limits: Players may set limits on the duration of individual gaming sessions. The Platform will notify you when your session limit is approaching.
• Cooling-Off Periods: Players may request a temporary suspension of their account for a period of their choosing. During a cooling-off period, the account cannot be used for any gaming activity.
• Self-Exclusion: Players who feel they need a longer break from gaming may request self-exclusion for a minimum period of six months. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: The Platform provides periodic on-screen reminders of the time spent playing and the net result of your gaming session.

juan635 enforces the 21+ age requirement strictly and will not knowingly permit minors to access the Platform. If you are concerned that a minor may be accessing the Platform using your account, please contact our support team immediately and change your account password.

For more information on responsible gaming tools and resources, please visit our Responsible Gaming page.

juan635 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

We collect personal data for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the improvement of our services. We do not sell your personal data to third parties for marketing purposes.

Your personal data is protected by industry-standard SSL encryption and stored on secure servers. Access to your personal data is restricted to authorized personnel on a need-to-know basis.

For full details on how we collect, use, and protect your personal data, and for information on your rights under applicable Philippine data protection law, please review our Privacy Policy.

All content on the juan635 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform, is the property of juan635 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial entertainment purposes only. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from juan635.
• Modify, adapt, translate, or create derivative works based on any Platform content.
• Use any juan635 trademarks, logos, or brand elements without prior written authorization.
• Frame or mirror any portion of the Platform on any other website or platform.

Any unauthorized use of juan635's intellectual property may result in legal action. If you believe that any content on the Platform infringes your intellectual property rights, please contact us using the details in Section 16.

To the fullest extent permitted by applicable Philippine law, juan635 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits resulting from technical malfunctions, system errors, or interruptions to the Platform.
• Loss of data or account information resulting from unauthorized access to your account due to your failure to maintain the security of your credentials.
• Losses arising from your reliance on any information or content provided on the Platform.
• Losses arising from delays in processing deposits or withdrawals due to circumstances beyond our reasonable control.

juan635's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your account in the thirty (30) days preceding the event giving rise to the claim.

juan635 reserves the right to suspend or terminate your account at any time, with or without prior notice, in the following circumstances:

• You have breached any provision of these Terms.
• We have reasonable grounds to suspect fraudulent, abusive, or illegal activity on your account.
• You have failed to complete KYC verification within the required timeframe.
• We are required to do so by applicable law, regulation, or order of a competent authority.
• You have requested self-exclusion under our Responsible Gaming policy.

Upon termination of your account, any bonus funds or promotional credits in your account will be forfeited. Any verified real-money balance remaining in your account at the time of termination will be returned to you via your registered payment method, subject to the completion of any applicable verification requirements and deduction of any amounts owed to juan635.

You may close your account at any time by contacting our support team. Account closure requests will be processed within five (5) business days.

If you have a complaint or dispute regarding any aspect of your juan635 account or the Platform, we encourage you to contact our customer support team in the first instance. Our support team is available 24/7 and will endeavor to resolve your complaint promptly and fairly.

If your complaint cannot be resolved through our customer support team, you may escalate the matter to our Compliance Department by sending a written complaint to the email address listed in Section 16. We will acknowledge receipt of your escalated complaint within two (2) business days and provide a substantive response within fifteen (15) business days.

If a dispute cannot be resolved through our internal complaints process, it may be referred to PAGCOR or such other regulatory body as may have jurisdiction over the matter. juan635 agrees to cooperate fully with any regulatory investigation or mediation process.

juan635 reserves the right to amend, update, or replace these Terms at any time. When we make material changes to these Terms, we will notify registered players by posting a notice on the Platform and, where practicable, by sending a notification to the email address registered on your account.

Amended Terms will take effect on the date specified in the notice, which will be no less than seven (7) days after the notice is posted, except where changes are required by law or regulation, in which case they may take effect immediately.

Your continued use of the Platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Platform and close your account before the effective date.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

You irrevocably agree that the courts of the Republic of the Philippines shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation.

juan635 operates in compliance with applicable Philippine gaming regulations, including those administered by PAGCOR. Nothing in these Terms shall be construed to limit or exclude any rights you may have under mandatory provisions of Philippine consumer protection or data privacy law.

If you have any questions, concerns, or complaints regarding these Terms or the juan635 Platform, please contact us through the following channels:

• Customer Support: Available 24/7 via live chat on the Platform
• Email: [email protected]
• Compliance Department: [email protected]
• Operating Hours: 24 hours a day, 7 days a week, 365 days a year

When contacting us regarding a specific account issue or dispute, please include your registered username and a clear description of the matter so that we can assist you as efficiently as possible.