This Privacy Policy ("Policy") is issued by juan635 ("juan635," "we," "us," or "our") and applies to all personal data collected, processed, stored, and used in connection with your access to and use of the juan635 online casino platform at https://juan635.net (the "Platform"), including all games, features, promotions, customer support interactions, and any other services we provide.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with our Terms and Conditions, which govern your use of the Platform. In the event of any conflict between this Policy and the Terms and Conditions on matters relating to personal data, this Policy shall prevail.
This Policy applies to all users of the juan635 Platform, including registered players, visitors who browse the Platform without registering, and individuals who contact our customer support team.
juan635 collects the following categories of personal data from users of the Platform:
Identity Data:
- Full legal name as it appears on your government-issued identification document
- Date of birth (used to verify the 21+ age requirement)
- Gender (optional, collected during registration)
- Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID) submitted for KYC verification
- Selfie or live photo submitted for identity verification purposes
Contact Data:
- Email address
- Mobile phone number
- Residential address (city, province, and postal code at minimum)
Financial Data:
- GCash or PayMaya account details (mobile number associated with the e-wallet)
- Bank account details (bank name, account number) for bank transfer transactions
- Transaction history, including deposit amounts, withdrawal amounts, dates, and payment methods used
- Source of funds documentation where required for regulatory compliance
Gaming Data:
- Game history, including games played, wagers placed, outcomes, and session durations
- Bonus and promotion usage history
- Responsible gaming settings and self-exclusion records
- Account balance history
Technical Data:
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser information
- Login timestamps and session duration data
- Cookie identifiers and similar tracking data (see Section 10)
Communications Data:
- Records of your communications with our customer support team, including live chat transcripts and email correspondence
- Feedback and survey responses you voluntarily provide
juan635 does not collect sensitive personal information (as defined under the Philippine Data Privacy Act) beyond what is strictly necessary for identity verification and regulatory compliance purposes.
juan635 collects personal data through the following means:
- Direct Collection: Data you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
- Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 10 for details on our use of cookies.
- Third-Party Sources: Identity verification data from third-party KYC service providers; fraud prevention data from anti-fraud and anti-money laundering screening services; payment verification data from payment processors including GCash, PayMaya, and banking partners.
- Regulatory Sources: Data received from PAGCOR or other regulatory authorities in connection with compliance obligations, including self-exclusion registers.
juan635 processes your personal data for the following purposes:
- Account Management: Creating and maintaining your juan635 account, verifying your identity and age, and managing your account settings and preferences.
- Service Delivery: Providing access to games, processing deposits and withdrawals, crediting bonuses and promotional rewards, and delivering customer support.
- Legal & Regulatory Compliance: Fulfilling our obligations under Philippine law, including anti-money laundering (AML) requirements under Republic Act No. 9160 (as amended), PAGCOR licensing conditions, and the Data Privacy Act of 2012.
- Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
- Responsible Gaming: Monitoring gaming activity to identify signs of problem gambling, enforcing deposit limits and self-exclusion requests, and complying with PAGCOR responsible gaming requirements.
- Financial Reporting: Maintaining accurate financial records, processing tax-related obligations, and producing reports required by regulatory authorities.
- Platform Improvement: Analyzing aggregated usage data to improve the performance, features, and user experience of the Platform.
- Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw this consent at any time.
- Dispute Resolution: Maintaining records necessary to investigate and resolve disputes, complaints, and legal claims.
juan635 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or expressly consented to by you.
Under the Philippine Data Privacy Act of 2012, juan635 processes your personal data on the following legal bases:
- Contractual Necessity: Processing that is necessary to perform our contract with you — that is, to provide the gaming services you have registered for, process your transactions, and manage your account.
- Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations, PAGCOR licensing requirements, and tax reporting obligations.
- Legitimate Interests: Processing necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your rights and interests.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including the sending of direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
juan635 does not sell your personal data. We share your personal data only in the following limited circumstances:
- Service Providers: We share data with carefully selected third-party service providers who assist us in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, and banking partners), IT infrastructure and hosting providers, customer support platform providers, and fraud prevention and AML screening services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
- Regulatory Authorities: We disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities where required by law or regulatory obligation.
- Law Enforcement: We may disclose personal data to law enforcement agencies where required by a valid legal order, warrant, or subpoena issued by a competent Philippine court or authority.
- Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.
- With Your Consent: We may share your data with third parties in other circumstances where you have given your explicit prior consent.
juan635 does not transfer your personal data outside the Philippines except where necessary to provide the Platform's services and where appropriate safeguards are in place in accordance with NPC regulations on cross-border data transfers.
juan635 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and applicable AML regulations.
- Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML law.
- KYC Documents: Retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
- Customer Support Records: Retained for three (3) years from the date of the interaction, or longer if the interaction relates to an ongoing dispute or legal claim.
- Marketing Consent Records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, to demonstrate compliance.
- Technical Logs: Retained for up to twelve (12) months for security and fraud prevention purposes, after which they are deleted or anonymized.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with you as an individual.
juan635 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
- Encryption: All data transmitted between your device and the Platform is encrypted using SSL/TLS protocols. Sensitive data at rest, including financial information and identity documents, is encrypted using industry-standard encryption algorithms.
- Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular data protection training.
- Secure Infrastructure: The Platform is hosted on secure servers with firewalls, intrusion detection systems, and regular security patching and vulnerability assessments.
- Two-Factor Authentication: juan635 supports and encourages the use of two-factor authentication (2FA) on player accounts to reduce the risk of unauthorized access.
- Incident Response: juan635 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the NPC and affected individuals in accordance with the timelines prescribed by Philippine law.
While juan635 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan635:
- Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
- Right of Access: The right to request a copy of the personal data we hold about you and information about how it is being processed.
- Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
- Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.
To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13. We will respond to all valid requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.
We may need to verify your identity before processing a data rights request to ensure that we do not disclose personal data to an unauthorized person. This verification step is for your protection.
juan635 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. We use the following categories of cookies:
- Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be disabled. They include session cookies that keep you logged in during your visit and security cookies that help protect your account.
- Functional Cookies: These cookies remember your preferences and settings, such as your preferred language and responsible gaming settings, to provide a more personalized experience.
- Analytics Cookies: These cookies collect aggregated, anonymized information about how users interact with the Platform, helping us understand which features are most used and where improvements can be made. No personally identifiable information is collected through analytics cookies.
- Security & Fraud Prevention Cookies: These cookies help us detect and prevent fraudulent activity, including the use of multiple accounts and automated bot activity.
You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are essential to the Platform's operation.
juan635 does not use third-party advertising or behavioral tracking cookies. We do not share cookie data with advertising networks or social media platforms for targeting purposes.
The juan635 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is a mandatory legal requirement under Philippine law governing casino-style gambling.
During registration, juan635 collects date of birth information and conducts age verification checks. Where we have reason to believe that a user is under 21, we will suspend the account immediately and delete any personal data collected from that individual, except where retention is required by law.
If you are a parent or guardian and believe that a minor has registered on the Platform using false information, please contact us immediately using the details in Section 13. We will investigate and take appropriate action promptly.
Gambling is addictive. Know when to stop. juan635 is committed to protecting minors and vulnerable individuals. If you are concerned about a young person's access to gambling platforms, please use parental control software and contact our support team.
juan635 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered users by posting a prominent notice on the Platform and, where practicable, by sending a notification to your registered email address.
The updated Policy will take effect on the date specified in the notice. Your continued use of the Platform after the effective date of any revised Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
The version number and effective date at the top of this Policy indicate when it was last updated. Previous versions of this Policy are available upon request from our Data Protection Officer.